Privacy Policy

We collect information that you voluntarily provide to us when you submit a contact form, call us, or otherwise interact with our website. This may include:

• Personal Identification: Full name, email address, phone number
• Service Preferences: The type of service you're interested in (internet, cable TV, bundles)
• Communication Content: Messages or inquiries you send us
• Consent Records: Your agreement to be contacted by our team

We also automatically collect certain information when you visit our site, including:

• Device & Browser Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, links clicked, referring URLs
• IP Address: Your approximate geographic location based on IP

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To connect you with internet service providers and cable TV partners that match your needs
• To send you information about deals, promotions, and services you've requested
• To improve and personalize your experience on our website
• To analyze usage patterns and improve our website's performance
• To comply with legal obligations and enforce our terms
• To detect and prevent fraud or unauthorized activity

We will only contact you by phone, email, or other means if you have provided consent through our contact form or by calling us directly.

We do not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

• Partner ISPs: With your consent, we may share your contact details with our internet and cable TV partners (EarthLink, Frontier, Kinetic, Spectrum) to fulfill your service inquiry.
• Service Providers: We may share data with trusted third-party vendors who assist in operating our website (e.g., hosting, analytics, email delivery), who are contractually bound to keep it confidential.
• Legal Requirements: We may disclose information if required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small text files placed on your device. We may use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

Our website may contain links to third-party websites, including our internet service partners (EarthLink, Frontier, Kinetic, and Spectrum). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

When we refer you to a partner provider, your interaction with that provider is governed by their own terms and privacy policy.

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL encryption, secure server infrastructure, and access controls.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information ("right to be forgotten")
• Opt-Out: Opt out of marketing communications at any time by contacting us or clicking "unsubscribe" in any email we send
• Restriction: Request that we restrict processing of your data in certain circumstances
• Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within 30 days.

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at the details in Section 11.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations that require us to keep records for a minimum period
• Whether there is a legal claim or dispute that requires us to retain data

When your data is no longer needed, we will securely delete or anonymize it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: